Troubleshooting:No result when inquiry Debtor Statement

From AutoCount Resource Center

Question: Why there is no amount shown when I try to inquiry debtor statement? There is an outstanding amount shown when I inquiry debtor aging.

Version: 1.8 / 1.9 / 2.0

Debtor aging layout:

DS inquiry1.png

Debtor statement layout:

DS inquiry2.png

Possible reason:

The statement type of this debtor is No Statement. Thus, system wouldn’t show you any outstanding when inquiry Debtor Statement report.


Statement Type should be Open Item or Balance Forward.

1. Go to A/R > Debtor Maintenance

DS inquiry3.png

2. Select Debtor click on Edit.

DS inquiry4.png

3. Change the Statement Type to Open Item or Balance Forward.

DS inquiry5.png

4. Inquiry again Debtor Statement and the amount will be shown now.

DS inquiry6.png

By: Azirah 171220, KM 180108, P180115

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