Troubleshooting:No result when inquiry Debtor Statement

Question: Why there is no amount shown when I try to inquiry debtor statement? There is an outstanding amount shown when I inquiry debtor aging.

Version: 1.8 / 1.9 / 2.0

Debtor aging layout:

Debtor statement layout:

Possible reason:

The statement type of this debtor is No Statement. Thus, system wouldn’t show you any outstanding when inquiry Debtor Statement report.

Solution:

Statement Type should be Open Item or Balance Forward.

1. Go to A/R > Debtor Maintenance

2. Select Debtor click on Edit.

3. Change the Statement Type to Open Item or Balance Forward.

4. Inquiry again Debtor Statement and the amount will be shown now.

By: Azirah 171220, KM 180108, P180115

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