Troubleshooting:No result when inquiry Debtor Statement

From AutoCount Resource Center
Jump to navigation Jump to search

Question: Why there is no amount shown when I try to inquiry debtor statement? There is an outstanding amount shown when I inquiry debtor aging.


Debtor aging layout:

DS inquiry1.png


Debtor statement layout:

DS inquiry2.png


Possible reason:

The statement type of this debtor is No Statement. Thus, system wouldn’t show you any outstanding when inquiry Debtor Statement report.


Solution:

Statement Type should be Open Item or Balance Forward.

1. Go to A/R > Debtor Maintenance


DS inquiry3.png


2. Select Debtor click on Edit.


DS inquiry4.png


3. Change the Statement Type to Open Item or Balance Forward.


DS inquiry5.png


4. Inquiry again Debtor Statement and the amount will be shown now.


DS inquiry6.png


By: Azirah 171220, KM 180108, P180115



Go to menu

IconAcc20.PNG AutoCount Accounting 2.0


IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS
Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations