Troubleshooting:Transaction show twice in bank reconciliation

From AutoCount Resource Center

Question : The cheque PBB 123456 was cleared in bank statement, but when I want to do bank reconciliation in the system, this cheque is shown in both Debit & Credit side. Why?

Version : 1.8 / 1.9 / 2.0

Possible Reason :

You may have accidently set the cheque as "is returned".

Solution :

1) Double click to open the Payment Voucher.

2) Click on Edit, and uncheck the checkbox of Is RCHQ, and click on Save.

3) Go back to bank reconciliation and now it will show only at Credit side for this cheque number.

By : Azirah 180702, Lay Swan 180719, P180723

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