Troubleshooting:Transaction show twice in bank reconciliation

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Question : The cheque PBB 123456 was cleared in bank statement, but when I want to do bank reconciliation in the system, this cheque is shown in both Debit & Credit side. Why?


Twice bank recon1.jpg


Possible Reason :

You may have accidently set the cheque as "is returned".


Solution :

1) Double click to open the Payment Voucher.

2) Click on Edit, and uncheck the checkbox of Is RCHQ, and click on Save.


Twice bank recon2.jpg


3) Go back to bank reconciliation and now it will show only at Credit side for this cheque number.


Twice bank recon3.jpg


By : Azirah 180702, Lay Swan 180719, P180723



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