Troubleshooting:Unable to delete account no. 321-0000. The reason is the account no. 321-0000 has been used in Location

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Question : I’m trying to delete 321-0000 CASH IN HAND 2 account but system prompted message “Unable to delete account no. 321-0000. The reason is the account no. 321-0000 has been used in Location”

Cant delete acc1.png


Possible Reason :

The account has been used in Location, so you cannot delete it.


Solution :

1) Go to Stock > Stock Location Maintenance

Cant delete acc2.png


2) Select the location and click on Edit

Cant delete acc3.png


3) Go to Pos Posting Setting tab, found that the account CASH IN HAND 2 has assigned as Cash Payment Method.

Cant delete acc4.png


4) Change it to other payment method and click on OK

Cant delete acc5.png


Note: If you have various location, you are required to check it accordingly.


You should able to delete the account at Account Maintenance after above action is performed.


By : Aimi 180824, Lay Swan 180914, P180919



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