Troubleshooting: Access Denied when Edit user

From AutoCount Resource Center

Question: I’m Admin user but why can’t I edit user in User Maintenance? System prompted Access Denied.

Version: 1.8 / 1.9 / 2.0

Cannot edit user1.png

Possible Reason:

The access right Edit User is not granted.


Go to General Maintenance > User Maintenance (1.9) or General Maintenance > Access Right Maintenance (2.0), then go to AutoCount Accounting > General Maintenance > User Maintenance > Edit User. Select ADMIN and click on Apply.

Cannot edit user2.png

Now, you should be able to edit user.

By: Christine 220428, Lay Swan 220523, P220525

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