Question: When I do backup, system prompted error “Error occurred during backup database. Timeout expired error.”
Version: 1.8 / 1.9 / 2.0
Possible Reason (1):
Database size is too large, system’s timeout time is not enough for the backup process to carry out completely.
1) Extend the Time Out in backup options. Click on Options.
2) Set the Time Out to 1 hour or 1 hour 30 minutes (Depends on how large the database file is).
Possible Reason (2):
Backup Server was not installed properly.
Reinstall backup server or update backup server to newer version.
(If using dongle, please install Backup Server according to Dongle Matching Guide).
Possible Reason (3):
The backup server port number is blocked by Firewall or Antivirus.
Add port 19500 for TCP Firewall and set up an exception on Antivirus.
By: Cit Ta 220411, Lay Swan 220427, P220428
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