Troubleshooting: Bank Reconciliation Error – Invalid number format in Actual Bank Statement Balance

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Question : When I try to save bank reconciliation, system prompts an error message “Invalid number format in Actual Bank Statement Balance”. What should I do?

Version : 1.8 / 1.9 / 2.0

Invalid number format1.png


Possible Reason :

There is a space at “Digit Grouping Symbol” under Control Panel – Region.


Solution :

Temporary put 0.00 for Actual Bank Statement Balance and click OK to save.


1) Open Control Panel > Clock and Region > Region.

Invalid number format2.png


Invalid number format3.png


2) Click on Formats – Additional Settings

Invalid number format4.png


3) Remove the space before comma and click on Apply and OK.

Invalid number format5.png


4) Re-login AutoCount, edit the bank reconciliation and re-type the correct Actual Bank Statement Balance. You will able to Save the bank reconciliation now.


Note : Please seek assistance from your software dealer if the problem still persists after performing the steps as above.


By : Aimi 181128, Lay Swan 181213, P181214



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