Troubleshooting: Can’t view item image at client pc

From AutoCount Resource Center

Question: I have uploaded image for stock items at server, but why can’t I view the image in client pc? Error message prompted when I click on edit or view button.

Version: 1.8 / 1.9

Shared image1.png

Possible Reason:

The item image is saved in the server pc, and the client pc has no access to it.


Create a shared folder at server PC to keep the image files. And use the shared folder path as the directory for the image path. (This method is only applicable to client PCs that have the same network path as server)

1. Create a shared folder to store the image files

  • Right click on the folder and click ‘Properties’. And then click on "Share" button.

Shared image2.png

  • Add ‘Everyone’ and click on ‘Add’. And then click on ‘Share’.

Shared image3.png

  • Click on done.

Shared image4.png

  • Now you have a shared folder. And network path to be used is...

Shared image5.png

2. Enter the network path in Stock Item Maintenance.

Shared image6.png

Remark: In the situation, whereby the client pc is not the same network as the server. User will need to have the exact folder and image that is the same path directory as the server.

Shared image7.png

By:Michelle 170728, KM 170803; P170810

Go to menu

IconAcc20.PNG AutoCount Accounting 2.0 & 2.1

IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS

Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations