Troubleshooting: Cash Sales report did not show Company Name in Chinese Character

From AutoCount Resource Center

Question: When I preview Cash Sales receipt report format, the company name in Chinese is missing?

Version: 1.8 / 1.9 / 2.0


Cs report coname1.png


Cs report coname2.png


Possible Reason:

Cash Sales receipt report format is using the field of Company Profile (Company Name) instead of report header.

Cs report coname3.png


Solution (1):

Insert Chinese company name in General Maintenance > Company Profile.

Cs report coname4.png


Save the Cash Sales Receipt Format and preview again.

Cs report coname5.png


Solution (2):

Replace the field of company profile with Report Header.

1) Delete the company profile, address, phone in the report design. Right click and pull-out Report Header (Rich Text).

Cs report coname6.png


2) Select Rich Text.

Cs report coname7.png


3) Save the Cash Sales Receipt Format and preview again.

Cs report coname8.png


By: Aimi 220616, Lay Swan 220628, P220629


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