Troubleshooting: Commission amount shows under expenses column in Sales Agent Contribution report
Question: I have paid commission to the Sales Agent, but why in the Sales Agent Contribution report, the amount shows under Expenses instead of Commissions column (refer Image 2)?
Version: 1.8 / 1.9 / 2.0
Image 1
Image 2
Possible Reason:
You did not maintain the commission accounts.
Solution:
Maintain the commission account and the amount under expenses column will go to Commissions column.
Go to Sales > Sales Agent Contribution;
1) Click on Maintain Commission Accounts,
2) Click on Add,
3) Select your Commission Account,
4) Click on OK,
5) Click on X to close the Maintain Commission Accounts screen,
6) Inquiry again and now you will see the figure show under commissions column. (refer to image 4)
Image 3
Image 4
By: Lay Swan 180514, KM 180517, P180522
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