Troubleshooting: Drill down to source document is no functioning for some transactions in Bank Reconciliation

From AutoCount Resource Center

Question: When I double click on the Payment Voucher PV-PAST in bank reconciliation, it did not drill down to its source document? Other lines are ok.

Version: 1.8 / 1.9 / 2.0

Bc cant drilldown.png


Possible Reason:

This is a previous year unclear transaction which was maintained at Maintain Previous Year Uncleared Bank Transactions.


Solution:

No. You are unable to drill down to the source document (because the document does not exist in the system) of a maintained previous year uncleared bank transaction.

You may go to ‘Maintain Previous Year Uncleared Bank Transactions’, the record PV-PAST was shown there. You may remove or edit the amount if there was a mistake.


Bc cant drilldown1.png


By: Ju Lee 220610, Lay Swan 220624, P220627


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