Troubleshooting: Duplicate Invoice no
Question: why can't I save a new invoice? there is a message box prompted Document No. I-00003 is already exist in A/R Invoice.
Version: 1.8 / 1.9 / 2.0
Possible Reason:
Invoice no I-000003 is already exist in system. Thus, system wouldn’t allow duplicate invoice no to be created.
Solution:
You need to go to change next number to number which has not been used.
Go to General Maintenance > Document Numbering Format Maintenance; click on Category:Sales and select DocType:Invoice to edit. Change the next number that hasn’t been used in system and click on OK to save.
Now, you should be able to save a new invoice into system.
By: Mei 171027, KM 171027, P171103
AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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