Troubleshooting: Email contents missing in receiver’s email?

From AutoCount Resource Center

Question: When I am using AutoCount to preview and send Invoice by email to customer, the email contents and signature I added did not show in receiver email. What should I do?

Version: 1.8 / 1.9 / 2.0

Email content missing1.png


Receiver email.

Email content missing2.png


Possible Reason:

Some versions of Outlook software are not compatible with AutoCount.

Or you might have switched the From email and caused the format text undetectable.

Email content missing3.png


Solution:

Before sending out email, go to Format Text and change the format from HTML to Rich Text, and then change back to HTML.


Change from HTML to Rich Text

Email content missing4.png


Change back to HTML and click on Send to send the email.

Email content missing5.png


Now email contents and signature are shown in receiver email.

Email content missing6.png


By: Cit Ta 221103, Lay Swan 221123, P221125


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