Troubleshooting: Failed to filter certain sales agent name on AOTG

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Question : I want to filter the Sales Agent A on AOTG. After I checked the Agent name and Save, system shows User document control has been successfully updated. But the agent name reverts to uncheck. Why?

Filter sales agent1.png


Filter sales agent2.png


Possible Reason :

Sales Agent code at AutoCount is ended with a space. AOTG does not support any space before & after the code.


Solution :

1) Login AutoCount Accounting and go to Tools > Change Code > Change Sales Agent.

Filter sales agent3.png


2) Click on the ‘+’ and select the Sales Agent A, system will highlight the Agent Code, from there you can see this Agent Code is ended with a space.

Filter sales agent4.png


Due to AOTG does not support any space before & after the code, you will need to change the Sales Agent code at AutoCount.


3) Do a backup before change code. Change the Sales Agent code from A to A1 and click on Change.

Filter sales agent5.png


4) Change it back from A1 to A (without space)

Filter sales agent6.png


5) Restart AOTG services & re-login AOTG website.

Filter sales agent7.png


And you will success in filtering the Sales Agent A and Save.


Filter sales agent8.png


By : CK 171215, Lay Swan 181005,P181015



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