Troubleshooting: Gift Rule – Journal Entry not balance

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Question: when I try to create a new Gift Rule transaction which is more than RM500, error message prompted ‘Journal Entry not balance’. Why?


JEnb1.png


Possible Reason:

You have pre-set a tax code (that charges GST) for GST on Gift Rule Account. This will cause the journal to be created not balance.


Solution:

Remove the pre-set tax code for this account number.


Please check on GST Setting > Gift rule; to find out what is the assigned Debit Account No.


JEnb2.png


Then go to GL > Account maintenance,


JEnb3.png


Edit that defined Account No (in this case it is GST-9030), remove the default output tax code so that it becomes <<null>> as this default output tax code will calculate 6% and cause the journal entry not balanced.


JEnb4.png


Create new Gift Rule transaction and it should be working fine now.


By: Julee 180220, KM 180226, P180227




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