Troubleshooting: Invoice details not appeared in transfer document screen of Credit Note

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Question : Why is Invoice details not appeared in transfer document screen (Full Document Transfer & Partial Item Transfer) of Credit Note? This invoice does not have transfer details.

Version : 1.8 / 1.9 / 2.0


Inv not app cn1.png


Inv not app cn2.png


Inv not app cn3.png


Inv not app cn4.png


Possible Reason :

The invoice is not enabled for “Can Transfer”.


Solution :

In order to transfer the invoice to credit note, the option of “Can Transfer?” must be enabled.


1) Edit on the invoice I-000006.

Inv not app cn5.png


2) Check the checkbox of “Can Transfer?” and click on Save.

Make sure that the details “Can Transfer?” is enabled too.

Inv not app cn6.png


3) Now the invoice I-000006 will appear in the transfer document screen in Credit Note.

Inv not app cn7.png


Inv not app cn8.png


By : Azirah 180202, Lay Swan 200403, P200407


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