Troubleshooting: Login Message - Unexpected character encountered while parsing value…

From AutoCount Resource Center

Question: When I try to log in AutoCount, the system prompts me an error – Unexpected character encountered while parsing value: <. Path “, line 4, position 18. What causes this error and how can I fix it?

Version : 1.8 / 1.9

Possible Reason:

This is a known bug from UniCart Integrator Plugin version


This error appears because system attempts to check and update the quantity from AutoCount to Site Giant but could not find the item (might be due to deletion of item).

To temporary bypass this error, you can uncheck the update quantity function from UniCart Integrator Plugin until this issue has been fixed.

To disable the update function, go to UniCart Integrator > Basic Configuration > Under General; uncheck the checkbox of “Update UniCard Product Quantity When AutoCount Item Balance Changed” .

By: JS 190314, KM 180315, P180322

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