Troubleshooting: No result when inquiry Customer Price Listing

From AutoCount Resource Center

Question: Why there is nothing to show when I inquiry Customer Price Listing? I have some active transaction for the debtors.

Version: 1.8 / 1.9 / 2.0

Price list1.png

Possible Reason:

You didn’t set the item price book for debtors. This report is to show customer price list by debtor according to price category and price book setting. It will not show the price history for customers.


To set the price book, Go to Stock > More Stock Maintenance > Item Price Book Maintenance

Price list2.png

Check the check box according to your preference, select item & UOM, click on Edit.

Price list3.png

Fill in amount or discount value and click on OK.

Price list4.png

You may see the price list have been set.

Price list5.png

More details about Price Book, refer AutoCount Accounting Help File topic: Item Price Book Maintenance.

Go back to Customer Price listing<> & inquiry again. System will show out your pre-set prices now.

Price list6.png

By: CK 171129, KM 171130, P171206

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