Troubleshooting: Outlook doesn’t work when click on send by Email

From AutoCount Resource Center

Question: My AutoCount email is not working as expected.

Version: 1.8 / 1.9 / 2.0

Outlook not work1.png

Outlook not work4.png

Possible reason:

1) User does not choose Outlook as their default email program.

2) The Outlook program may have malfunction.

3) Outlook did not have the access rights to call out the function of send by email.


1) Check whether outlook is your default application for email.

1.1 Type Default App Settings on search bar. Once You see the Default App Settings option, click on it.

Outlook not work2.png

1.2 Click on the Mail option, then select the program you wish to make default.

Outlook not work3.png

1.3 Steps above is for Windows 10, if you are user of another windows version, please refer link below:

Windows - Setting the Default Mail Program

2) Repair malfunctioned Outlook

2.1 If the Default app for mail have been set to Outlook, next possible reason might be due to malfunction on Outlook program.

2.2 Open up the Control Panel on your PC (and show All Control Panel items, if necessary) and click on Programs, then Programs and Features.

2.3 Find Microsoft Office 2016 in the list and highlight it.

2.4 Click on Change.

2.5 Select Quick Repair and Repair then follow the instruction of windows dialog prompted to repair the outlook.

2.6 Steps above is for Microsoft Outlook 2016, for another Outlook version, please refer link below:

Repair/Re-install Outlook 2003, 2007, 2010, 2013, 2016

3) Run Outlook as administrator.

Outlook not work5.png

Note: Please seek assistance from your software dealer if the problem still persists after performing the steps as above.

By: Kok Chun 180314, KM 180522, P180522

By: Zhi Lin 200903, Lay Swan 200927, P200928

Go to menu

IconAcc20.PNG AutoCount Accounting 2.0 & 2.1

IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS

Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations