Troubleshooting: Payment amount not shown in Invoice

From AutoCount Resource Center

Question : I have dragged out the field of payment amount at invoice, but it doesn’t show any figure? Example: I have created an invoice with partial knock off RM300.

Version : 1.8 / 1.9 / 2.0

Payment amt not shown1.png

Payment amt not shown2.png

Payment amt not shown3.png

Possible Reason :

The payment was created from New AR Receive Payment instead of New Payment from Invoice.

Solution :


The payment amount will be shown in Invoice only if the payment is created from Invoice. (view Invoice > Payment > New Payment)

Payment amt not shown4.png

Payment amt not shown5.png

Payment amt not shown6.png

Payment amt not shown7.png

By : Soh Wee 200915, Lay Swan 200927, P200928

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