Troubleshooting: Payment details is not shown in Invoice with Payment Listing Report although payment is received

From AutoCount Resource Center

Question : When I preview “Invoice with Payment Listing Report”, there is no payment details shown although payment is received? I-00019 is Paid but payment details did not show it.

Version : 1.8 / 1.9 / 2.0

Inv pymt listing1.png

Inv pymt listing2.png

Possible Reason :

This report ‘Invoice with Payment listing’ will only show payment details that were created from Invoices. (Invoice > Payment > New Payment).

Inv pymt listing3.png

Solution :

None. You may go to A/R > A/R Receive Payment to find which payment is created from Invoice. Those transactions in yellow colour and the descriptions show Payment From Invoice I-xxxxx, are indicators that such payment is created from Invoice. OR-000001 offsets I-000019 but it is in no colour means this OR is created from AR Receive Payment, not from Invoice, thus such payment details is not shown in the report.

Inv pymt listing4.png

By : Ju Lee 190301, Lay Swan 190304, P190307

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