Troubleshooting: Payment details is not shown in Invoice with Payment Listing Report although payment is received

From AutoCount Resource Center

Question : When I preview “Invoice with Payment Listing Report”, there is no payment details shown although payment is received? I-00019 is Paid but payment details did not show it.

Version : 1.8 / 1.9 / 2.0

Possible Reason :

This report ‘Invoice with Payment listing’ will only show payment details that were created from Invoices. (Invoice > Payment > New Payment).

Solution :

None. You may go to A/R > A/R Receive Payment to find which payment is created from Invoice. Those transactions in yellow colour and the descriptions show Payment From Invoice I-xxxxx, are indicators that such payment is created from Invoice. OR-000001 offsets I-000019 but it is in no colour means this OR is created from AR Receive Payment, not from Invoice, thus such payment details is not shown in the report.

By : Ju Lee 190301, Lay Swan 190304, P190307

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