Troubleshooting: Ping server Hamachi IP request times out

From AutoCount Resource Center

Question : I was using internet user to login AutoCount with Hamachi connection. When I try to ping server, Hamachi times out and cannot login AutoCount. However, it works if I turn off Windows Firewall. Why? Can I unblock Hamachi connection with server windows firewall enabled?

Version : 1.8 / 1.9 / 2.0

Possible Reason :

Hamachi Network Adapter is being protected by firewall.

Solution :

To unblock Hamachi Network Adapter in windows firewall,

1) Go to Control Panel > System and Security > Windows Defender Firewall.

Hamachi timeout1.png

2) Click on Advanced settings.

Hamachi timeout2.png

3) Go to Action > Properties.

Hamachi timeout3.png

4) Go to Domain Profile tab > State, look for Protected network connections and click on Customize…

Hamachi timeout4.png

5) Uncheck the checkbox of Hamachi, and click on OK.

Hamachi timeout5.png

6) Repeat steps 4-5 for Private Profile tab and Public Profile tab.

Hamachi timeout6.png

7) Now you should be able to ping Server Hamachi IP and login AutoCount.

Note : Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.

By : Tan 200424, Lay Swan 200519, P200522

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