Troubleshooting: Printing issue - Lines did not print out

From AutoCount Resource Center

Question: Why when I print the report, it doesn’t print the lines? When preview report the lines is shown.

Version: 1.8 / 1.9 / 2.0

Line not print1.png


Line not print2.png


Possible Reason :

Your printer might have a lower DPI setting that prevents the printer from detecting and printing the lines when the lines are thin.


Solution (1):

Try to change your printer DPI setting.


Solution (2):

Design the report and increase the Line Width to 2 and above.


1) Go to Report > Design Document Style Report, select the report and click on Design.

Line not print3.png


Line not print4.png


2) Click on the line and change the line width to 2 or above. Do the same steps for all lines in this report.

Line not print5.png


3) Go to File > Save As…, save to new report name. Try to print using the new report and the lines should be able to print out now.


By: Jodie 220317, Lay Swan 220329, P220330


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