Troubleshooting: Restore error-The Server Backup Shared Folder and the Client Access Shared Folder Path does not point to same folder...Operating system error 5(Access is denied)

Question: When I restore account book, message prompted “The Server Backup Shared Folder and the Client Access Shared Folder Path does not point to same folder. Please re-enter your Database Server Info and try again. Cannot open backup device...Operating system error 5(Access is denied). RESTORE FILELIST is terminating abnormally.”

Version: 1.8 / 1.9 / 2.0 / 2.1

Possible Reason:

This is a permission issue of temporary backup folder at C:\Users\XXX\AppData\Local\Temp\AutoCount\.

Solution:

1) Grant permission to temporary folder C:\Users\XXX\AppData\Local\Temp\AutoCount\.
Type %temp% in window search.

2) Right click on AutoCount folder > Properties.

3) Go to Security tab and click on Edit. Then click on Add.

4) Type “Everyone”, click on Check Names and OK.

5) Provide full permissions for group Everyone. Click on Apply and OK.

6) Try to restore again and will be able to restore.

By: James Liew 231215, Lay Swan 231218, P231219

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