Troubleshooting: SST-02 (Service) counted 2 invoices only but in this period there are total 5 invoices billed in tax code SV-6

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Question : Why SST-02 (Service) counted 2 invoices only but in this period there are total 5 invoices billed using tax code SV-6?

Inv not count1.png


Inv not count2.png


Possible Reason :

Some of the invoices still outstanding. Service Tax is based on Payment Basis which means SST processor will calculate the service tax only when the payment is received.


Solution :

To check why those invoices are not counted in SST Processor

1) Go to A/R > A/R Invoice Entry / AR Debit Note Entry

2) Highlight the invoice and check on the Outstanding

3) For I-000014 payment received in 17/09/2018 but still not counted in Sep’18 SST processor. You may double click the OR shown in the Payment History to check the knock off date of that OR.

Inv not count3.png

Inv not count4.png


4) If the knock off date was wrongly assigned, make correction and save. Then re-run SST Processor.

By : Aisyah 181201, Lay Swan 181217, P190102



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