Troubleshooting: Sales account has figure but drill down it shows empty

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Question : In Account Maintenance, the SALES account got figure, but when double click to drill down, it was empty. Why?

Filter acc1.png


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Possible Reason :

You have enabled Filter by Account and filter out the SALES Account for this login user.


Solution :

Request your Admin to remove the SALES account from “Account Exclude”.

Go to General Maintenance > User Maintenance > Edit User > Account Exclude, click on Maintain and uncheck SALES account, and click on Save, and click on Save again.

Filter acc3.png


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Try to double click to drill down SALES account, the transactions are shown now.

Filter acc5.png


By : Jia Zheng 190228, Lay Swan 190517, P190523


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