Troubleshooting: Save Invoice error - Duplicate Consignment No

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Question : Why when I want to save an Invoice where the details are dragged from the consignment at the instant info, error message prompts out “Duplicate Consignment No.” ?

Duplicate consignment.jpg


Possible Reason :

When we drag and drop items from Instant Info to detail grid and save the Invoice, a new consignment note will be created. The new consignment number already exists in system, therefore system prompts the message.


Solution :

1) Go to Sales > Consignment, to check the last consignment number.

Duplicate consignment1.jpg


2) Go to General Maintenance > Document Numbering Maintenance > Sales > Consignment, to check the next number, it was 2 which already exists in system.

Duplicate consignment2.jpg


3) Change the next number to 3 and click on OK.

Duplicate consignment3.jpg


4) Now you able to save the Invoice and the Consignment CG-000003 being created.

Duplicate consignment4.jpg


By : Michelle 180423, Lay Swan 180725, P180731



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