Troubleshooting: Serial Numbers are not shown in detail in Invoice

From AutoCount Resource Center
Jump to navigation Jump to search

Question : In Invoice : I-000014 the serial numbers are shown in detail (A0001, A0002, A0003), but in I-000015 it just shown in a range (B0001 -> B0003). Why? How to make it to show in detail?

Invoice I-0000014:

SN in detail1.png


Invoice I-000015:

SN in detail2.png


Possible Reason :

Upon creating Invoice I-000015, user has directly keyed in the serial number in Starting S/N and Ending S/N column as below.

SN in detail3.png


When preview invoice the serial numbers will be shown as a range.

SN in detail2.png


Solution :

1) Delete the item detail line for I-000015 and Save.

2) Edit again the Invoice to add back the Item b and key in/scan the serial numbers one by one, or double click (to choose) the Serial Number from the Available Serial Numbers, then Save the Invoice.

SN in detail5.png


3) You may preview the invoice again and now all the serial numbers are shown in detail (B0001, B0002, B0003).

SN in detail6.png


By : Aisyah 181016, Lay Swan 181025, P181102



Go to menu

IconAcc20.PNG AutoCount Accounting 2.0


IconAcc188.PNG AutoCount Accounting 1.8 / 1.9
Wiki-Payroll.png AutoCount Payroll
Wiki-POS.PNG AutoCount POS
Wiki-AOTG.PNG AutoCount On The Go
Wiki-Accounting-Plugin.png AutoCount Accounting Plug-In Documentations