Troubleshooting: Show Instant Info - Price History is empty

From AutoCount Resource Center

Question: "Price history" is not displayed when click on ‘Show instance Info’ ?

Version: 1.8 / 1.9 / 2.0

Price history setting2.png

Possible Reason (1):

The options of "Show Sales Price History" and "Show Purchase Price History" in Price History Settings are not checked.

Solution (1):

1. Click on ‘Show Instance Info

2. Right Click at the empty area of Price History.

Price history setting.png

3. Click on Price History Settings.

4. In Price History Settings, check the checkboxes of ‘Show Sales Price History’ and ‘Show Purchase Price History’. And click ‘OK’

Price history setting1.png

By:Michelle 170623, KM 170719; P170801

Possible Reason (2):

Most probably you have selected a Branch and the options of “Show All Branches” is not checked.

Price history setting3.png

Solution (2):

1) Right click at the empty area of Price History and click on Show All Branches.

Price history setting4.png

2) Then, right click and click on the Price History Settings. In Price History Settings, make sure the checkbox of ‘Show Sales Price History’ and ‘Show Purchase Price History’ are checked, and click on OK.

Price history setting5.png

By: Jodie 220314, Lay Swan 220329, P220330

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