Troubleshooting: Show Instant Info - Price History is empty: Difference between revisions
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'''Question''' |
'''Question:''' "Price history" is not displayed when click on ‘Show instance Info’ ? |
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<b>Version:</b> 1.8 / 1.9 / 2.0 |
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[[File:Price history setting2.png]] |
[[File:Price history setting2.png]] |
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<u><b>Possible Reason:</b></u> |
<u><b>Possible Reason (1):</b></u> |
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The options of "Show Sales Price History" and "Show Purchase Price History" in Price History Settings are not checked. |
The options of "Show Sales Price History" and "Show Purchase Price History" in Price History Settings are not checked. |
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<u><b>Solution:</b></u> |
<u><b>Solution (1):</b></u> |
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1. Click on ‘<span style="color:red">Show Instance Info</span>’ |
1. Click on ‘<span style="color:red">Show Instance Info</span>’ |
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By:Michelle 170623, KM 170719; P170801 |
By:Michelle 170623, KM 170719; P170801 |
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<u><b>Possible Reason (2):</b></u> |
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Most probably you have selected a <span style="color:Red">Branch</span> and the options of “Show All Branches” is not checked. |
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[[File:Price history setting3.png]] |
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<u><b>Solution (2):</b></u> |
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1) <span style="color:Red">Right click</span> at the empty area of Price History and click on <span style="color:Red">Show All Branches</span>. |
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[[File:Price history setting4.png]] |
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2) Then, <span style="color:Red">right click</span> and click on the <span style="color:Red">Price History Settings</span>. In Price History Settings, make sure the checkbox of ‘Show Sales Price History’ and ‘Show Purchase Price History’ are checked, and click on <span style="color:Red">OK</span>. |
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[[File:Price history setting5.png]] |
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By: Jodie 220314, Lay Swan 220329, P220330 |
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Latest revision as of 04:22, 30 March 2022
Question: "Price history" is not displayed when click on ‘Show instance Info’ ?
Version: 1.8 / 1.9 / 2.0
Possible Reason (1):
The options of "Show Sales Price History" and "Show Purchase Price History" in Price History Settings are not checked.
Solution (1):
1. Click on ‘Show Instance Info’
2. Right Click at the empty area of Price History.
3. Click on Price History Settings.
4. In Price History Settings, check the checkboxes of ‘Show Sales Price History’ and ‘Show Purchase Price History’. And click ‘OK’
By:Michelle 170623, KM 170719; P170801
Possible Reason (2):
Most probably you have selected a Branch and the options of “Show All Branches” is not checked.
Solution (2):
1) Right click at the empty area of Price History and click on Show All Branches.
2) Then, right click and click on the Price History Settings. In Price History Settings, make sure the checkbox of ‘Show Sales Price History’ and ‘Show Purchase Price History’ are checked, and click on OK.
By: Jodie 220314, Lay Swan 220329, P220330
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