Troubleshooting: System prompt Set Project/Department Posting screen even the gain/loss amount is zero

Question: A/R Receive Payment knock off with Invoice in same exchange rate, but system still prompt set project/department posting screen even the Gain/Loss Amt is 0.00?

Version: 1.9 / 2.0

Invoice, USD 100 (only 1 detail line), currency rate = 4

AR Payment, Payment Amount = 100, currency rate = 4

Possible Reason:

User has enabled ‘Always ask for Project/Department when knock-off’ at Tools > Options > G/L > G/L Posting.

Solution:

Go to Tools > Options > G/L > G/L Posting, uncheck the checkbox of ‘Always ask for Project/Department when knock-off’, and click on OK. Next time, the system will not prompt the set project/department posting screen when you knock-off payment with same currency rates.

By: Ju Lee 230613, Lay Swan 230620, P230626

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