Troubleshooting: Tax amount appears in “Others” in SST-02 form

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Question : Why there is an amount appears in the box of "Others" when I preview SST-02 form ?

Version : 1.9 / 2.0


Other SST021.png


Possible Reason (1) :

For users who are using version earlier than 1.9.4.14, the cause is tariff code is not assigned in Stock Item Maintenance or Account Maintenance.


Solution (1) :

1) Double click on the amount at “Others”, a listing of transactions will appear related to the amount.

Other SST022.png


2) Double click on the entries to view the details.

Other SST023.png


3) From the Invoice, noted that the item is SOS. You need to assign a tariff code in Stock Item Maintenance.

Other SST024.png


Other SST025.png


4) Delete and re-run the SST Processor, now the value is shown according to respective Tariff Code.

Other SST026.png


Possible Reason (2) :

For users who are using version 1.9.4.14 or later, the cause is tariff code is not assigned in the transactions.


Solution (2) :

1) Double click on the amount at “Others”, a listing of transactions will appear related to the amount.

Other SST022.png


2) Double click on the entries to view the details.

Other SST023.png


3) Right click on any of the column headers in detail section, click on Column Chooser, pull out the column of "Tax Tariff Code" and then assign its tariff code respectively, then click on Save.

Other SST027.png


4) Delete and re-run the SST Processor, now the value is shown according to respective Tariff Code.

Other SST026.png



Remarks :

If there are too many transactions not assigned with tariff code, the reason should be user has just recently updated from version earlier than 1.9.4.14. Because starting from version 1.9.4.14, SST processor will read the tariff code from transactions instead of Stock Item Maintenance.

To solve this issue, first perform data backup; then login AutoCount Accounting 1.9 Management Studio (may search from Windows search and must login using Admin user), then go to Data Consistency > Repost Sales / Purchase / Stock Transactions.

Other SST028.png


Filter the repost transaction dates and check the checkboxes of Invoice, Cash Sale, Credit Note, Debit Note, and Re-update empty tariff code in transaction with Item Tariff Code, then click on Start Repost.

Other SST029.png


After doing this, tariff code of each item will be assigned directly into transactions. Thus, you do not need to edit and assign tariff code for each document.


By : Rotcana 200330, Lay Swan 200414, P200416


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