Troubleshooting: The official receipt no. is already exist, please enter another value
Question : When I try to save A/R Receive Payment, system prompted error “The official receipt no. is already exist, please enter another value.” As I checked the next possible number is not in the A/R Receive Payment listing. Why is the system not allowing to save?
Version : 1.8 / 1.9 / 2.0
Possible Reason :
The said OR number: OR-000003 does exist in your account book (a payment received not necessarily recorded in AR Payment).
To check all the used OR numbering, you need to check at Cash Book Entry and not at AR Receive Payment, as certain OR transactions are not created in A/R Receive Payment.
1) Go to G/L > Cash Book Entry and sort the document number ascendingly. Obviously the OR-000003 is actually being used and it is the last used number.
2) Go to General Maintenance > Document Numbering Format Maintenance > G/L > Cash Receipt, click on Edit. Change the next number to 4 and click on OK.
3) Now you can save the A/R Receive Payment with OR-000004.
By : Cheryl 190218, Lay Swan 190222, P190226
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