Troubleshooting: USB Key Server Monitor Error: Time out has expired and the operation has not been completed

From AutoCount Resource Center

Question : USB Key Server Monitor unable to start, error prompted: Time out has expired and the operation has not been completed… I have tried install the latest version of USB Key Server Monitor and turn off all firewall and antivirus, but it is still not working. What can I do?

Version : 1.8 / 1.9 / 2.0

Usb timeout1.png

Possible Reason :

The port 9560 is occupied by other applications.

Solution :

Try to change to another port number.

1) Click on Change Port and key in another port number.

Usb timeout2.png

Usb timeout3.png

Usb timeout4.png

After changed, the USB Key Server Monitor is running now. Then, you need to change the port number setting in AutoCount Accounting as well.

2) In AutoCount Accounting, go to Tools > Options > General > Miscellaneous, change the USB Key Setting Port number as well.

Usb timeout5.png

For those who had set to use Remote USB Key, you need to change the setting in both License Control and AutoCount Backup Server.

Go to Tools > Program Control > License Control, here you need to change the port number too.

Usb timeout6.png

In AutoCount Backup Server, click on Register this Database Server to USB Key and change the port.

Usb timeout7.png

Note : Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.

By : Zhi Lin 200312, Lay Swan 200320, P200323

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