Troubleshooting: Unable to Save Invoice-Unable to generate a new tax document number from default set

From AutoCount Resource Center

Question: When I try to save a new invoice, system prompted “Unable to generate a new tax document number from default set.” What should I do?

Version: 1.8 / 1.9 / 2.0 / 2.1

Possible Reason:

You have enabled Tax Document Number Management, and the current default Tax Document Number has been fully utilized.


Request and create another set of tax document number at Tax > Tax Document Number Maintenance.

Click on New to create.

Maintain the Format, From Number, To Number, Next Number. Please remember to check ‘Default’, then click on OK.

Now you should be able to create new Invoice.

By: James Liew 231215, Lay Swan 231218, P231219

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