Troubleshooting: Unable to Save a New Payment Voucher

From AutoCount Resource Center

Question: Error message: "The value of column DEAccNo in table G/L Detail does not exist in the master file." prompted upon saving Payment Voucher.

Version: 1.8 / 1.9 / 2.0

Save PV Error.jpg

Possible Reason (1):

The default Bank Charges Account for the payment method is not defined. When the entry involves bank charges, the system is having problem of to which GL Account the bank charges should be posted.

Solution (1):

Go to General Maintenance > Payment Method Maintenance; define the bank charges account for this payment method.

Maintain bank charge.png

By:Soh Wee 160801, KM 170605; P170801

Possible Reason (2):

You might have forgotten to set the Exchange Gain/ Loss Account for foreign currency.

Solution (2):

Check the currency involved in the document and go to General Maintenance > Currency Maintenance, set the Exchange Gain/ Loss Account for the currency and click on OK.

Cant save pv1.png

Cant save pv2.png

Now, you should be able to save the A/P Payment.

By: Angel 220311, Lay Swan 220327, P220328

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