Troubleshooting: Unable to add Item in Delivery Return: Difference between revisions
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'''Question:''' Why can’t I add item into delivery return? There is no + button to add item? |
'''Question:''' Why can’t I add item into delivery return? There is no + button to add item? |
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<b>Version:</b> 1.8 / 1.9 / 2.0 |
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[[File:DR add item.jpg]] |
[[File:DR add item.jpg]] |
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You must transfer from existing Delivery Order (that are still outstanding). So, system doesn’t provide + button for you to add the item manually. |
You must transfer from existing Delivery Order (that are still outstanding). So, system doesn’t provide + button for you to add the item manually. |
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<span style='color:red'>Delivery Order > Delivery Return</span> |
<span style='color:red'><b>Delivery Order > Delivery Return</b></span> |
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<i><span style='color:red'>Note:</span> If Invoice is Issued, and customer want to return goods, you have to issue Credit Note instead of Delivery Return.</i> |
<i><span style='color:red'>Note:</span> If Invoice is Issued, and customer want to return goods, you have to issue Credit Note instead of Delivery Return.</i> |
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<span style='color:red'>Delivery Order > Invoice > Credit Note</span> |
<span style='color:red'><b>Delivery Order > Invoice > Credit Note</b></span> |
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Latest revision as of 03:56, 21 February 2020
Question: Why can’t I add item into delivery return? There is no + button to add item?
Version: 1.8 / 1.9 / 2.0
Possible Reason:
Delivery Return is used when goods delivered to customer/debtor (D/O issued) is fully or partially returned before Invoice is issued.
This entry will update the outstanding D/O (so that accurate invoice can be issued later), and it will update the stock level as well.
Solution:
You must transfer from existing Delivery Order (that are still outstanding). So, system doesn’t provide + button for you to add the item manually.
Delivery Order > Delivery Return
Note: If Invoice is Issued, and customer want to return goods, you have to issue Credit Note instead of Delivery Return.
Delivery Order > Invoice > Credit Note
By: Lay Swan 180312, KM 180313, P180322
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