Troubleshooting: Unable to change debtor for Cash Sale

From AutoCount Resource Center

Question: Why can’t I change the debtor in a Cash Sale created earlier? I have selected a wrong debtor in that Cash Sale and I need to make it right.

Version: 1.8 / 1.9 / 2.0

Possible Reason:

When a Cash Sale is saved, a Payment will be generated automatically to knock off the Cash Sale. Hence the Cash Sale is not allowed to be edited as it has been knock off.


1. Delete the cash sale and recreate it. OR

2. Delete the payment for the cash sale. Then change the debtor code in the cash sale and proceed by making a new payment.

By: Michelle 180518, KM180521, P180522

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