Troubleshooting: Unable to change debtor for Invoice that never receive payment

From AutoCount Resource Center

Question: Why can’t I change the Debtor in Invoice. This Invoice has not received any payment yet.

Version: 1.8 / 1.9 / 2.0

Cant edit debtor1.png


Possible Reason :

The Invoice is transferred from or transferred to other documents.


Solution :

1) Drag out the (Transfer From) and (Transfer To) columns from Column Chooser to check the transferred document number.

Cant edit debtor2.png


The document shown that it was transferred from Sales Order.

Cant edit debtor3.png


2) Edit the Invoice and uncheck transfer from sales order and Save. Then go to edit the Sales Order’s Debtor first.

Cant edit debtor4.png

Cant edit debtor5.png


3) Now, edit the Invoice, and change the Debtor, and do the transfer from Sales Order.

Cant edit debtor6.png


If the document is transferred to Credit Note, then you should untransfer at Credit Note first in order to edit the Debtor in Invoice.


By: Park Yao 220315, Lay Swan 220329, P220330



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