Troubleshooting: Unable to delete Sales Invoice

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Question: why can’t I delete Invoice? There was an error message prompted ‘Can’t delete A/R invoice that has payment’.


Cnt delete inv1.png


Possible Reason:

This Invoice was knocked off by AR Payment or/and AR Credit Note. Thus, this invoice is not allowed to be deleted.


Solution:

Step 1: Go to A/R module, and then look for A/R Invoice Entry.


Cnt delete inv2.png


Step 2: In A/R Invoice Entry, look for Invoice number I-000003.

Step 3: Navigate to the bottom of the screen, it shows which Payment or Credit Note this Invoice has been knocked off.


Cnt delete inv3.png


Step 4: Double click the AR Payment (or AR Credit Note) and un-knock off invoice.


Cnt delete inv4.png


Step 5: Go back to sales invoice, and delete again.


Cnt delete inv5.png


Step 6: Click on Yes to delete invoice.


Cnt delete inv6.png


The document is successfully deleted.


Cnt delete inv7.png


Note: You can use the same method for Purchase Invoice.


By: CK 171025, KM 171026, P171103


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