Troubleshooting: Unable to delete Sales Invoice
Question: why can’t I delete Invoice? There was an error message prompted ‘Can’t delete A/R invoice that has payment’.
This Invoice was knocked off by AR Payment or/and AR Credit Note. Thus, this invoice is not allowed to be deleted.
Step 1: Go to A/R module, and then look for A/R Invoice Entry.
Step 2: In A/R Invoice Entry, look for Invoice number I-000003.
Step 3: Navigate to the bottom of the screen, it shows which Payment or Credit Note this Invoice has been knocked off.
Step 4: Double click the AR Payment (or AR Credit Note) and un-knock off invoice.
Step 5: Go back to sales invoice, and delete again.
Step 6: Click on Yes to delete invoice.
The document is successfully deleted.
Note: You can use the same method for Purchase Invoice.
By: CK 171025, KM 171026, P171103
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