Troubleshooting: Unable to find debtor or payment info when preview a past OR or PV

From AutoCount Resource Center

Question: I have created a past AR payment, but when i preview the OR report. I can’t find any payment info or debtor info inside the report? Why?

Version: 1.8 / 1.9 / 2.0

Possible Reason:

For past documents such as OR or PV, the system will not allow to display or print out like current OR/PV. This is because all past entries are for the purposes of recording opening and knock off. They are not considered as complete transaction that will affect double entries.


If you wish to print OR/PV of that particular entry, do it in your previous system.

By: CK 180403, KM 180404, P180409

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