Troubleshooting: Unable to find debtor or payment info when preview a past OR or PV

Question: I have created a past AR payment, but when i preview the OR report. I can’t find any payment info or debtor info inside the report? Why?

Version: 1.8 / 1.9 / 2.0

Possible Reason:

For past documents such as OR or PV, the system will not allow to display or print out like current OR/PV. This is because all past entries are for the purposes of recording opening and knock off. They are not considered as complete transaction that will affect double entries.

Solution:

If you wish to print OR/PV of that particular entry, do it in your previous system.

By: CK 180403, KM 180404, P180409

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