Troubleshooting: Unable to preview or print a printed document

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Question: There is a message prompted "Access Denied. You do not have the permission to preview / print a printed document" when I trying to preview or print an Invoice report.


Printed doc1.png

Message when click on Preview

Printed doc2.png

Message when click on Preview


Possible Reason:

You do not have the Access Rights to preview or re-print the document that was printed. You may pull out Print Count column from column chooser, if value of Print Count is more than 0 means this invoice has been printed before.


Printed doc3.png


Solution:

Set the Access Rights to respective Users / Groups.

Note: You may need to contact your supervisor if you do not have the rights to modify the setting of Access Rights.

1. Go to General Maintenance > User Maintenance.


Printed doc4.png


2. Click on Access Rights.


Printed doc5.png


3. Look into the document type you wish to set (E.g. Sales Invoice).


Printed doc6.png


4. Under Invoice, look into the components of Printed Invoice.


Printed doc7.png


5. Set the Access Rights to respective Users / Group.


Printed doc8.png

Printed doc9.png


6. Now, you should be able to preview or print those invoices even it was printed before.


Notes:

1. This logic is applied to Receipt Voucher, Payment Voucher, Journal Voucher, A/R Documents, A/P Documents, Sales Documents, Purchase Documents, and Stock Documents.

2. These Access Rights will only work if you have enabled the “Printed Document” Access Rights setting in System Option Policy.

Printed doc10.png


By: CY 171006, KM 171006, P171020


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