Troubleshooting: Unable to preview or print a printed document

Question: There is a message prompted "Access Denied. You do not have the permission to preview / print a printed document" when I trying to preview or print an Invoice report.

Version: 1.8 / 1.9 / 2.0

Message when click on Preview

Possible Reason:

You do not have the Access Rights to preview or re-print the document that was printed. You may pull out Print Count column from column chooser, if value of Print Count is more than 0 means this invoice has been printed before.

Solution:

Set the Access Rights to respective Users / Groups.

Note: You may need to contact your supervisor if you do not have the rights to modify the setting of Access Rights.

1. Go to General Maintenance > User Maintenance.

2. Click on Access Rights.

3. Look into the document type you wish to set (E.g. Sales Invoice).

4. Under Invoice, look into the components of Printed Invoice.

5. Set the Access Rights to respective Users / Group.

6. Now, you should be able to preview or print those invoices even it was printed before.

Notes:

1. This logic is applied to Receipt Voucher, Payment Voucher, Journal Voucher, A/R Documents, A/P Documents, Sales Documents, Purchase Documents, and Stock Documents.

2. These Access Rights will only work if you have enabled the “Printed Document” Access Rights setting in System Option Policy.