Troubleshooting: Unable to select deposit account in New A/R Deposit

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Question: Why Can't I select deposit account from the drop-down list in New A/R Deposit?


Deposit1.png


Possible Reason:

You have not maintained special account of Deposit. That’s why there is nothing to be selected in New A/R Deposit


Solution:

1. To maintain special account of Deposit, go to G/L > Account Maintenance.


Deposit2.png


2. Click on Bank, Cash, Deposit and choose for Deposit Account.


Deposit3.png


3. You should be able to select Deposit Account now.


Deposit4.png


Note: If your Deposit account is created as normal account, the account cannot be chosen in A/R Deposit Entry.


By: Julee 171019, KM 171024, P171103



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