Troubleshooting: Unable to select different cash payment in Cash Sale

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Question: Why when I create a new cash sale in AutoCount, system auto select the 1st cash account? As I have several cash account in system, but I can’t select other cash account.



Possible Reason:

System will always capture the first payment method in the Payment Method Maintenance based on the payment type (Cash / Cheque / Credit) that you choose.



Solution:

If you have more than 1 Cash account, you need to choose Multi Payment, and choose the payment method that you want.

Click on Multi Payment to choose multiple payment method.


Select cash payment 1.jpg


You may add multiple payment method here.


Select cash payment 2.jpg



By: Lay Swan 180330, KM 180403, P180403



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