Troubleshooting Payroll: Error ‘Mismatch in datapacket’ when edit an employee: Difference between revisions
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<u><b>Solution:</b></u> |
<u><b>Solution:</b></u> |
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Kindly please backup and send your backup file to your software provider for further check on your database. |
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Login SQL console, browse the database file. Database file is usually located at C:\Program Files (x86)\AutoCount\Payroll\Data. |
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[[File:Mismatch in packet2.png]] |
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Drill down to <b>EMPLOYEE</b> and find the <b>EMPLOYEE_KEY</b> for the related employee. |
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[[File:Mismatch in packet3.png]] |
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Key in the query as below: |
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<span style='color:red'>update EMPLOYEE set joindate='01/01/18' where employee_key=93</span> |
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Then click on <span style='color:red'>Execute</span>. |
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<i><span style='color:red'>Note:</span> You may modify the join date and employee key as these 2 variables may be vary.</i> |
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[[File:Mismatch in packet4.png]] |
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Click on <span style='color:red'>OK</span> to exit from SQL Console, you will be able to re-edit the employee. |
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Latest revision as of 03:10, 1 September 2021
Question: when I click on save button after editing an employee, system prompts me an error message ‘Mismatch in datapacket’. Why can’t I save the modified record?
Possible Reason:
This is due to you didn’t fill in the join date when create a new employee. System will auto-fill in the join date as the date you create this employee. This is a known issue as error message will prompt out when you edit this employee again.
Solution:
Kindly please backup and send your backup file to your software provider for further check on your database.
By: Julee 180202, KM 180327, P180403
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AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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