Troubleshooting Payroll: Error when backup "Unknown error, backup aborted"

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Question : When I try to do backup, system prompted error “Unknown error, backup aborted”. Why?

Backup aborted1.png


Possible Reason :

Empty or wrong information for Temporary Backup Folder at Database Server Information.


Solution :

1) At Server, click on Options and type the support password payrollworld. Then click on Edit Database Server Information.

Login error io error2.png


Login error io error3.png


2) Click on Browse to select temporary backup folder and click on OK.

Backup aborted4.png

Backup aborted5.png


3) Click on OK to save.

Backup aborted6.png


4) Log in and do backup again. Backup successfully.

Backup aborted7.png


Note : Please seek assistance from your software dealer if the problem still persists after performing the steps as shown above.


By : Lay Swan 190107, P190109



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