Troubleshooting Payroll: Firebird version 3.0 not supported by AutoCount Payroll

From AutoCount Resource Center

Question: I’ve another software using firebird version 3.0. Does AutoCount Payroll support firebird version 3.0? As after the new software installation, I couldn’t login payroll?

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Possible Reason:

AutoCount Payroll program does not support firebird 3.0 and version above. It supports up to version 2.6.


Install 2 firebird version in a pc in order to make sure both program can run well.

1. Remove 3.0 firebird and go to Start > Control Panel;

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Go to Programs and Features;

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Select Firebird 3.0 > Uninstall,

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Click on Yes to remove all the firebird components.

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2. Now, Install Firebird 2.5 or 2.6.

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Click on Run and Yes until finish the installation of Firebird.

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3. Go to C:\Program Files\Firebird\Firebird_2_5, double click on firebird.conf, click on Select a program from a list of installed programs > OK.

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Select Notepad and click on OK.

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Change RemoteServicePort to 3051 & Remove #

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Click on Save.

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4. Go to Start > services.msc.

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Find Firebird Server and stop this service.

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5. Go to Start > cmd

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Insert 1st command: sc delete FirebirdServerDefaultInstance

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Insert 2nd command: sc delete FirebirdGuardianDefaultInstance

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6. Install Firebird 3.0.

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Click on No if there is a warning message prompted.

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Run and click on Yes until finish the installation of firebird version 3.0.

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7. Go to Start > cmd

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Use command line to install a new service for firebird 2.5

1st command: cd C:\Program Files\Firebird\Firebird_2_5\bin (go to firebird folder)

2nd command: instsvc i -g –name “firebird2.5” (please manual type in to CMD)

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To manual configure the setting of Firebird 3.0, use command line to install a new service for firebird 3.0

1st command: cd C:\Program Files\Firebird\Firebird_3_0\ (go to firebird folder)

2nd command: instsvc i

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You need to make sure the Path folder for Firebird Server – DefaultInstance points to firebird 3.0 location, Firebird Server – firebird2.5 points to 2.5 location.

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8. Start AutoCount Payroll and click on Options ; key in support password and click on OK .

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Click on Edit Database Server Information.

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Fill in server IP address, make sure the TCP Port is 3051 & etc.… Click on OK once finished configuring the setting.

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You will be able to login onto AutoCount Payroll now.

By: CK 190330, KM 190625, P180628

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