Troubleshooting Payroll: Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…”

From AutoCount Resource Center

Question : When I try to login Payroll system from client pc, there is an error message prompted “I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…”. What should I do?

Login error io error1.png

Possible Reason :

Someone has changed the setting from Remote Interbase Server to Local Interbase Server Database at Database Server Information.

Solution :

In order for client pc to connect to payroll, the setting must be Remote Interbase Server.

1) At Server, click on Options and type the support password payrollworld. Then click on Edit Database Server Information.

Login error io error2.png

Login error io error3.png

2. Change the setting from Local Interbase Server to Remote Interbase Server and maintain all the other information. Then click on OK.

Login error io error4.png

3. Client pc should able to log in after the setting done.

By : Faridaa 180810, Lay Swan 181107, P181108

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