Troubleshooting Payroll: Login Error - Unable to connect to database server

From AutoCount Resource Center

Question: Why I failed to login AutoCount Payroll? An error prompted ‘Unable to connect to database server. Please check firebird Server 2.0 is running properly.”

Conn db1.png

Possible Reason:

This is due to the Firebird service is not started.


Start the Firebird service. Press the Windows button and type Services.msc or go to Control Panel > Administrative Tools > Services.

Conn db2.png

Right click on Firebird Guardian – Default Instance and click on start button to start the service.

You should be able to login to Payroll system.

Conn db3.png

By: Julee 171215, KM 180403, P180409

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