AutoCount Stock Control Troubleshooting: Invalid code error when scan item

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Question : When I use the handheld device to scan item, error message prompted ‘Invalid code [TEST123]’. Why?

Version : 1.9 / 2.0


Sc invalid item1.png


Possible Reason :

New item code was added or item code was changed but was not synchronized to stock control.exe in stock handheld device.


Solution :

1) From the stock handheld device, open stock control, then click on Scan.

Sc invalid item2.png


2) Click on Synchronization.

Sc invalid item3.png


3) Click on Sync.

Sc invalid item4.png


4) After successfully synced, close the menu to reload Main Settings. Click on OK and Close. Then exit stock control.

Sc invalid item5.png


Sc invalid item6.png


5) Re-open stock control, try to scan the item again. Now you should able to get the result after scanned.

Sc invalid item7.png


Note : Please seek assistance from your software dealer if the problem still persists after performing the suggested steps.


By : Jia Zheng 200312, Lay Swan 200312, P200313


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