Cloud Payroll - Subscription : Why my main screen have another company that not created by me: Difference between revisions

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'''Question :''' I created only 3 companies in my subscription but from my main screen show total 4 companies. Why and how can I remove the extra company?
'''Question :''' I have created only 1 company in my subscription but from the main screen it show total 3 companies. Why and how can I remove the other 2 companies?


<u><b>Company List</b></u>
<u><b>Company List</b></u>


[[File:Remove company1.png|1100px]]
[[File:Remove company1_1.png|1100px]]


<u><b>Subscription</b></u>

[[File:Remove company2.png|1100px]]




<u><b>Possible Reason :</b></u>
<u><b>Possible Reason :</b></u>


The extra company (XXXX Sdn Bhd) is created by other Subscriber and you has been invited to access it.
The other 2 companies (XXXX Sdn Bhd & ZZZ TOO SDN BHD) are created by other Subscribers and you has been invited to access it (Shared with me).




<u><b>Solution :</b></u>
<u><b>Solution :</b></u>


You are not allowed to remove this company access because you are not the subscriber for this company.
You are not allowed to remove those companies because you are not the subscriber for these companies.


Only the subscriber user can remove you from their user maintenance. Once remove, the company (XXXX Sdn Bhd) will disappear from your main screen.
Only its subscriber users may remove you from their users list. Only then, the companies (XXXX Sdn Bhd & ZZZ TOO SDN BHD) will disappear from your main screen.


Please refer to [[Cloud Payroll - Maintenance : How can I remove the created user from User Maintenance |How can I remove the created user from User Maintenance ]]
Please refer to [[Cloud Payroll - Maintenance : How can I remove the created user from User Maintenance |How can I remove the created user from User Maintenance ]]
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By : Aisyah 181101, Lay Swan 181115, P181119
By : Aisyah 181101, Lay Swan 181115, P181119

<p><b>Updated by Aisyah 200518, Azirah 200519, P200519</b></p>


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{{NavigateForUser}}

Latest revision as of 04:06, 21 May 2020

Question : I have created only 1 company in my subscription but from the main screen it show total 3 companies. Why and how can I remove the other 2 companies?

Company List


Possible Reason :

The other 2 companies (XXXX Sdn Bhd & ZZZ TOO SDN BHD) are created by other Subscribers and you has been invited to access it (Shared with me).


Solution :

You are not allowed to remove those companies because you are not the subscriber for these companies.

Only its subscriber users may remove you from their users list. Only then, the companies (XXXX Sdn Bhd & ZZZ TOO SDN BHD) will disappear from your main screen.

Please refer to How can I remove the created user from User Maintenance


By : Aisyah 181101, Lay Swan 181115, P181119

Updated by Aisyah 200518, Azirah 200519, P200519


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